The aim of this administration plan is to provide corporate
management an actual overview of how to foresee a very promising
clinical setup and at the same time, inch its way into slowly
gaining a portion of the current market share of medical
providing players today.
At present, it is not surprising to see a lot of out-patient
clinics being raised since it has been very evident that people
give due attention to their health and that of their peers and
relatives. While there are a lot small sized medical
institutions that have been put up, it has been noted over the
years, that a critical area that makes a clinic successful are
the marketing strategies that are done to help make the clinic
known to the public, and most importantly, the kind of service
and efficiency that the clinic is able to give.
Patients shall be served on a “first-come first-served” basis
for both appointments schedules and patient registration.
Appointment scheduling shall also be dependent on the
availability of the probable physician to whom they would want
to see.
Patients shall be billed accordingly to the consultations,
requests or packages that they submit during their visit, their
appointment/referral slips. The patient shall first register
with the registration clerk, after which, a designated nurse
shall be called upon to assist the incoming patient to a
physician. From here, it shall be the physician who will
initially evaluate and instruct the patient to undergo either
tests, or in some scenarios, visit professional physicians for a
more comprehensive diagnosis of the patient.
Once a patient has finished undergoing the necessary medical
evaluations and exams, the nurse shall escort and direct the
patient to the cashier for settlement of the account and
clearance to leave the clinic.
For corporate endorsed accounts, their billing shall
automatically be forwarded to the accounting group who shall in
turn send the statement of account to the concerned company for
collection after the agreed account settlement period as stated
in the initial contract. The same procedure also applies to
insurance and health maintenance organization endorsed patients.
All patients shall be classified as having a unique file,
different from other patients. This shall be tagged as their
Patient Identification Pin. This shall be the basis for
identifying their patient results and reports. It is imperative
that all important and relevant documents are properly stashed
away and arranged. Patient records will be dissected into two
categories, those that have visited the clinic via the corporate
route, and the other by the private one. Based on experience on
this is the difficulty in maintaining patient records,
especially after two to three years, poses a problem for
segregating active patient records from religiously visiting
ones.
The difference is that, most of the time, corporate patients
are deemed as a one time deal, only a portion of which can be
considered as those that can be considered as eventually being
private in classification. Inactive records must be kept in cold
storage since it cannot be foretold if the patient will
eventually come back for possible treatment or service.
Resolving this problem by just having the patient fill up a new
patient form defeats the purpose of controlling the number of
average daily patients that the clinic is receiving, thus
opening a gap to inaccurate guides and reports to upper
management.
About the Author: Jon Caldwell is a professional entrepreneur
and businessman. A lot of his accomplishments can be viewed at
http://www.business-directory-listing.com/businessdirectorylisting/busdirlistset.php
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